Further, if you're a self-service portal, "you can integrate with our API and have it printed on demand," he added. You can put a return label in all shipments, or you can print it on-demand."įor larger merchants with returns policies where buyers call into customer service, customer service can send return labels via email, Khechfe said. (Not that merchants want unnecessary returns.) "So then you didn't really do returns, because having to monitor that was a pain, and so you lost out on some customers."įrom a seller perspective, he explained, you now can put it this very nice policy on returns. "It used to be that if you tried to include return-shipping labels in the package, you better make sure it got used, because you got billed for it the minute you printed it," he added. Sellers can save time and money with this new service, he explained, as they no longer have to spend time trying to refund unused return labels - or tracking whether the labels have been used. "Previously, online sellers shipping with the USPS had to pre-pay postage whenever a return label was created," explained Khechfe. With these, merchants can create USPS return-shipping labels that are only charged for postage upon use. And this year, they introduced another first: a "Pay-on-Use" return label for customer returns. They were the first to offer a customs form integrated into the postage label. EcommerceBytes chatted with Endicia's General Manager Amine Khechfe to find out more about the service and some of its new features.Įndicia is known by many as an innovator in the online postage space. Today in part 1, we look at Endicia, to be followed in our next issue by part 2, .ĭid you know you could include a return label with your shipments and only pay for the postage if and when it's used to return your item to you? Or, if you sell on PoshMark, you could ship any item for a flat rate of $4.99? These are both recent innovations by online postage service provider Endica. But if you sell on multiple channels, or if you want greater flexibility, you might investigate services whose sole mission is to help shippers save time, be more efficient, and turn shipping into a competitive advantage. Most online sellers use some sort of online postage solution, even if it's simply printing labels from eBay, Amazon, Etsy, or the USPS Click N Ship website.
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